![]() If Start fails immediately after a feature update, on thing to check is if the App package failed to install successfully. Did the issue start immediately after an update? Ways to check:.Is the system running the latest Feature and Cumulative Monthly update?. ![]() For issues where the Start menu or subcomponent isn't working, you can do some quick tests to narrow down where the issue may reside. ![]() When troubleshooting basic Start issues (and for the most part, all other Windows apps), there are a few things to check if they aren't working as expected. Other issues - Customization, domain policies, deployment issues.Clean boot may help identify if the issue is related to additional software. If a background application or service hangs, Start won't have resources to respond in time. These are the hardest issues to identify as there are few events logged, but behavior is typically intermittent or recovers with a reboot. Hangs - in Shell Experience host or related.The other option is to get a dump of the process when it crashes and depending on comfort level, review the dump in the debugger, or have support review the data. Determining permissions issues can be time consuming but a SysInternals tool called Procmon will show Access Denied. This can be a code defect or related to missing or altered permissions to files or registry keys by a program or incorrect security tightening configurations. Crashes in Shell Experience Host or related can be found in System or Application event logs. Behavior is intermittent depending on available resources. Symptoms include: High CPU utilization, disk contention, memory resources. Performance issues - More common with older hardware, low-powered machines.Reset, restore from backup, or rollback to recover. This failure is consistent and usually permanent. Deployment/Install issues - Easiest to identify but difficult to recover.Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.Start failures can be organized into these categories: Refer this article to know more information about running system diagnostics on the PC. If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly. Refer this article to further troubleshoot lock up or freezing issues with the PC. Refer this article to know more information about using HP support assistant. You can try updating the drivers on your PC using HP support assistant. ![]() Try updating the BIOS and chipset driver on your PC and check if it helps. Ensure that Turn on Fast Startup is checked. If prompted by UAC, then click/tap on Yes.ĥ. Click/tap on the Change settings that are currently unavailable link at the top.Ĥ. Click/tap on the Choose what the power buttons do link on the left side.ģ. Open Control Panel and go to Power Options.Ģ. This will download files from Windows Update to replace the corrupt ones and, again, this may take some time.Īlso, I would suggest you enable Fast Start-Up on the system and check if it helps. In this latter case, type (or copy and paste) DISM /Online /Cleanup-Image /RestoreHealth into the PowerShell window and press the key. Windows did not find any integrity violations and Windows Resource Protection found corrupt files and repaired them mean there are now no corrupt files, but Windows Resource Protection found corrupt files but was unable to fix some (or all) of them indicates a problem. The scan may take some time and will end with one of three results. Type sfc /scannow into the window and press the key. When the Run new task dialog box opens, type powershell, tick the box for Create this task with administrative privileges and click OK. When the Task manager window opens, click the More details option to expand it, then select Run new task from the File menu. Press the + + keys on the keyboard at the same time, or right click the Taskbar, and select Task manager. Let's continue with the troubleshooting steps now. Please share the product number of the PC to assist you better. Hey there! for stopping by the HP Support Community! Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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